Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the gali77 platform, accessible at gali77.cam, including the website, mobile applications, and any associated services (collectively, the "Platform"). This policy governs the collection, processing, storage, and disclosure of personal information provided by users resident in Indonesia or accessing services from Indonesian territory.

gali77 operates as an online gaming platform offering casino games, live dealer tables, sports betting including football wagering on BRI Liga 1 and international leagues, togel (lottery services), and other gambling entertainment. To provide these services, we must collect and process certain personal information as described below. We are committed to handling your data responsibly and in compliance with applicable Indonesian data protection regulations and international best practices.

By creating an account, depositing funds, placing wagers, or otherwise using gali77 services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal information as outlined herein. If you do not agree with any aspect of this policy, you must discontinue use of the Platform immediately.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a gali77 account, we collect the following personal information that you provide voluntarily:

• Identity Information: Full legal name as it appears on your government-issued identification, date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, residential address including street, city, province, and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery purposes.
• Financial Information: Bank account details including bank name (e.g., BCA, BRI, BNI, Mandiri), account number, and account holder name; e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers); payment card details if using Visa or Mastercard.
• Verification Documents: Copies of government-issued identification cards (KTP), passport, driver's license, utility bills, bank statements, or other documents submitted for identity verification (KYC) purposes.

2.2 Information Collected Automatically

When you access and use the gali77 platform, we automatically collect certain technical and usage information:

• Device Information: Device type (smartphone, tablet, desktop computer), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider (ISP), geographic location (city and region derived from IP address), connection type (4G, WiFi), and timestamp of access.
• Usage Data: Pages visited, games played, bet amounts and outcomes, deposit and withdrawal history, session duration, click patterns, navigation paths, and feature interactions.
• Communication Records: Records of your communications with our customer support team via live chat, email, WhatsApp, or phone, including the content of messages, timestamps, and resolution outcomes.

2.3 Cookies and Tracking Technologies

gali77 uses cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, analyze site usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits. You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality. For detailed information about our cookie usage, please refer to our Cookie Policy.

3. How We Use Your Information

3.1 Service Provision and Account Management

We use your personal information primarily to provide, maintain, and improve gali77 gaming services. This includes processing account registration, verifying your identity to comply with legal requirements, managing your account balance, processing deposits and withdrawals, facilitating gameplay, calculating and paying out winnings, and maintaining transaction records. Your financial information is used exclusively for payment processing and fraud prevention.

3.2 Legal and Regulatory Compliance

As an online gaming operator, gali77 is subject to various legal and regulatory obligations. We use your personal information to verify that you meet eligibility requirements (21+ years of age, Indonesian residency), conduct anti-money laundering (AML) checks, detect and prevent fraud and other illegal activities, respond to legal requests from government authorities, and maintain records required by law. Identity verification documents submitted during KYC procedures are retained for compliance purposes.

3.3 Customer Support and Communication

We use your contact information to respond to your inquiries, resolve account issues, provide technical support, send service announcements regarding platform maintenance or policy changes, and deliver transactional notifications about deposits, withdrawals, bonus credits, and promotional offers you have opted into. All customer support interactions are recorded for quality assurance and training purposes.

3.4 Security and Fraud Prevention

Your personal information helps us maintain platform security and protect both gali77 and our users from fraudulent activity. We analyze usage patterns and transaction data to detect suspicious behavior, unauthorized account access, bonus abuse, collusion, use of automated betting software, and money laundering attempts. IP address and device information help us identify multiple accounts created by the same individual in violation of our Terms & Conditions.

3.5 Marketing and Personalization

With your consent, we may use your information to send promotional communications about new games, special bonus offers, VIP program benefits, tournament invitations, and other marketing materials relevant to Indonesian players. We analyze your gameplay preferences and betting history to personalize game recommendations and promotional offers. You may opt out of marketing communications at any time through your account settings or by following unsubscribe instructions in emails.

3.6 Analytics and Platform Improvement

Aggregated and anonymized usage data helps us understand how users interact with gali77, identify popular games and features, optimize platform performance, fix bugs, develop new features, and improve overall user experience. This data cannot be traced back to individual users and is used solely for statistical analysis and business intelligence purposes.

4. How We Share Your Information

4.1 Third-Party Service Providers

gali77 shares your personal information with carefully selected third-party service providers who assist us in operating the Platform and delivering services. These include:

• Payment Processors: Banks and financial institutions (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet providers (OVO, DANA, GoPay, ShopeePay), and international payment gateways (Visa, Mastercard) that process deposits and withdrawals on our behalf.
• Game Providers: Software developers and casino game studios that supply slot games, live dealer tables, and other gaming content integrated into our platform.
• Identity Verification Services: Specialized KYC providers that verify identity documents, perform background checks, and screen for politically exposed persons (PEP) or sanctioned individuals.
• Customer Support Tools: Live chat software providers, email service platforms, and customer relationship management (CRM) systems that help us manage support tickets and communications.
• Analytics Providers: Web analytics services that help us understand user behavior, traffic sources, and conversion patterns on an aggregated basis.

All third-party service providers are bound by confidentiality agreements and are prohibited from using your personal information for any purpose other than providing services to gali77. We conduct due diligence to ensure these partners maintain adequate security measures.

4.2 Legal Disclosures

We may disclose your personal information when required by law or in response to valid legal processes, including court orders, subpoenas, or government investigations. We may also share information with law enforcement agencies if we believe disclosure is necessary to prevent illegal activity, fraud, abuse, or threats to public safety, or to protect the rights and property of gali77, our users, or third parties.

4.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, or sale of all or substantially all of gali77's assets, your personal information may be transferred to the acquiring entity. We will notify affected users via email or prominent notice on the Platform before personal information is transferred and becomes subject to a different privacy policy.

4.4 What We Do Not Share

gali77 does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We do not share your information with data brokers, advertising networks (beyond necessary analytics), or any entity not directly involved in providing services to you or fulfilling legal obligations. Your financial information is never disclosed to game providers or other users.

5. Data Security and Retention

5.1 Security Measures

gali77 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols, the same encryption standard used by major financial institutions.
• Secure Storage: Personal information is stored on secure servers with restricted physical and logical access. Sensitive data such as passwords and financial information is encrypted at rest.
• Access Controls: Only authorized gali77 personnel with a legitimate need to access personal information for job-related purposes are granted access, and all access is logged and monitored.
• Regular Audits: We conduct periodic security audits and vulnerability assessments to identify and address potential weaknesses in our systems.
• Employee Training: All employees handling personal information receive training on data protection principles and security best practices.

While we take security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

5.2 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account information is retained for the duration of your active account and for seven (7) years after account closure to meet regulatory record-keeping requirements.
• Transaction records (deposits, withdrawals, bets) are retained for seven (7) years as required by Indonesian anti-money laundering regulations.
• Identity verification documents are retained for seven (7) years after the last transaction on your account.
• Marketing communications records are retained until you opt out or request deletion, after which they are deleted within 30 days.
• Support communication logs are retained for three (3) years for quality assurance and dispute resolution purposes.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if any information is inaccurate or incomplete. You can view and update most of your account information directly through your account settings. For information not accessible through your account, contact our support team with your request.

6.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format. We will provide this information within 30 days of receiving a verified request, subject to identity verification.

6.3 Deletion Requests

You may request deletion of your personal information, subject to legal exceptions. We must retain certain information for regulatory compliance (transaction records, identity verification documents) for seven (7) years regardless of deletion requests. For information not subject to mandatory retention, we will delete it within 30 days of a verified request and account closure.

6.4 Marketing Opt-Out

You may opt out of promotional emails and marketing communications at any time by clicking the unsubscribe link in any marketing email, adjusting preferences in your account settings, or contacting support. Please note that even after opting out of marketing, you will still receive essential service communications regarding account security, transactions, and policy changes.

6.5 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer via email or submit a request through your account dashboard. We may require identity verification before processing requests to ensure security. We will respond to all valid requests within 30 days.

7. International Data Transfers

While gali77 primarily serves Indonesian users, some of our service providers and technical infrastructure may be located outside Indonesia. When we transfer personal information internationally, we ensure appropriate safeguards are in place through contractual clauses requiring recipients to maintain equivalent data protection standards. Your use of gali77 services constitutes consent to these transfers as necessary to provide gaming services, process payments, and deliver customer support.

8. Children's Privacy

gali77 services are intended exclusively for individuals aged 21 and older. We do not knowingly collect personal information from minors under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to gali77 should contact us immediately.

9. Changes to This Privacy Policy

gali77 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email to the address associated with your account and through prominent notice on the Platform at least 30 days before the changes take effect. Your continued use of gali77 services after the effective date of changes constitutes acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

• Platform: gali77.cam
• Contact Method: Via email or live chat support available 24/7
• Response Time: We aim to respond to all privacy inquiries within 48 hours during business days (Monday-Friday, excluding Indonesian public holidays)

For urgent security concerns, such as suspected unauthorized account access or data breaches, please contact us immediately through live chat for fastest response.